Privacy Policy

1.Introduction

1.1  bcb88my ("we," "us," "our") operates the online casino and sportsbook platform available at bcb88my.co. This Privacy Policy describes how bcb88my collects, processes, stores, and protects the personal data of individuals who register as members or visit the Platform.

1.2  bcb88my is the data controller in respect of personal data processed under this Policy. We process personal data in accordance with the requirements of our international gaming licence and applicable data protection law.

1.3  This Privacy Policy should be read alongside bcb88my's Terms & Conditions. Capitalised terms not defined herein carry the meanings set out in the Terms & Conditions, accessible at /terms-conditions.

1.4  By registering with bcb88my or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2.Personal Data We Collect

2.1  bcb88my collects personal data in the following categories depending on your interaction with the Platform:

2.1 Identity and Registration Data

When you register with bcb88my, we collect: full legal name, date of birth, residential address (including city, state, and postcode), nationality, and a unique username. This data is required to create and maintain your bcb88my account.

2.2 Identity Verification (KYC) Data

As required by our international gaming licence, bcb88my collects government-issued identity documents — principally Malaysian MyKad or Passport — including the document number, expiry date, and a photograph or scan of the document. Additional supporting documents may be requested for enhanced due diligence.

2.3 Financial Data

bcb88my collects information relating to your payment methods, including bank account details, FPX transaction references, and eWallet identifiers (Touch 'n Go eWallet, Boost) sufficient to process deposits and withdrawals. bcb88my does not store full card numbers or banking credentials; payment processing is handled via regulated payment service providers.

2.4 Transaction and Gaming Activity Data

bcb88my maintains a complete record of all deposits, withdrawals, bets placed, games played, outcomes, bonuses credited, and promotional participation associated with your account. This data is retained for regulatory compliance and dispute resolution purposes.

2.5 Technical and Device Data

When you access bcb88my, we automatically collect: IP address, browser type and version, device type and operating system, session timestamps, pages visited, referral source, and geolocation data (country/city level). This data is used for fraud prevention, security monitoring, and platform optimisation.

2.6 Communication Data

We retain records of communications you send to bcb88my's support team, including Live Chat transcripts, email correspondence, and feedback submissions. These records are used to resolve disputes, train support staff, and improve service quality.

3.How bcb88my Uses Your Personal Data

3.1  bcb88my uses the personal data we collect for the following purposes:

• Account Management: Creating, maintaining, and securing your bcb88my member account; verifying your identity; processing your login authentication.
• Payment Processing: Processing deposits and withdrawals in MYR via FPX, Maybank, CIMB, Public Bank, Touch 'n Go eWallet, and Boost; reconciling transactions; investigating payment disputes.
• Regulatory Compliance: Fulfilling the KYC, anti-money laundering (AML), and counter-terrorist financing (CTF) obligations imposed by bcb88my's international gaming licence.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, account takeover, bonus abuse, and any conduct that violates bcb88my's Terms & Conditions.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour; administering deposit limits, self-exclusion, and other responsible gaming tools requested by members.
• Customer Support: Responding to enquiries, resolving disputes, and providing technical assistance via Live Chat and email.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to members who have not opted out. Marketing communications are subject to member consent and opt-out rights.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the bcb88my platform, game selection, and user experience.

4.Legal Basis for Processing

4.1  bcb88my processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the member agreement and provide the services described in the Terms & Conditions — including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with bcb88my's regulatory obligations under its international gaming licence — including KYC verification, AML/CTF screening, and transaction record-keeping.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where bcb88my's legitimate interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where such processing is subject to your explicit consent and your right to withdraw consent at any time.

5.Data Sharing and Disclosure

5.1  bcb88my does not sell, rent, or trade your personal data. We share personal data only in the following circumstances:

• Payment Processors: Personal and financial data is shared with regulated payment service providers for the purpose of processing deposits and withdrawals. These providers are contractually bound to process data solely for payment purposes.
• Identity Verification Services: KYC document data may be shared with regulated third-party identity verification providers to fulfil our licensing obligations.
• Gaming Software Providers: Limited technical data (session token, game result identifiers) is shared with certified game studios and platform providers for the purpose of operating games on the bcb88my platform. These providers do not receive your identity or financial data.
• Regulatory and Law Enforcement Authorities: bcb88my will disclose personal data to licensing authorities, financial intelligence units, or law enforcement agencies where required by law or as directed by our licensing obligations.
• Professional Advisors: Legal, audit, and compliance advisors retained by bcb88my may access personal data on a strictly need-to-know basis and under confidentiality obligations.

6.Data Retention

6.1  bcb88my retains personal data for the periods set out in the table in Section 2, or for longer periods where required by our licensing obligations, applicable law, or for the purposes of ongoing dispute resolution.

6.2  Upon the lawful expiry of a retention period, bcb88my will securely delete or anonymise the relevant personal data such that it can no longer be attributed to an identifiable individual.

6.3  Members who have voluntarily closed their bcb88my account remain subject to regulatory data retention obligations. Account closure does not result in immediate deletion of personal data where retention is required by law.

7.Cookies and Tracking Technologies

7.1  bcb88my uses cookies and similar tracking technologies to operate the Platform, maintain session state, prevent fraud, and analyse usage patterns. The following cookie categories are used:

• Strictly Necessary Cookies: Required for the bcb88my Platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled without affecting core functionality.
• Functional Cookies: Remember your preferences such as language, display settings, and responsible gaming tool configurations within your bcb88my session.
• Analytics Cookies: Collect anonymised data about Platform usage to help bcb88my understand how members navigate the site and identify areas for improvement. No personally identifiable data is transmitted via analytics cookies.

7.2  bcb88my does not use third-party advertising or retargeting cookies. You may configure your browser to block or delete cookies, though this may impair certain bcb88my Platform functions, including the ability to maintain a login session.

8.Data Security

8.1  bcb88my implements technical and organisational security measures appropriate to the sensitivity of the data we hold, including:

• TLS 1.3 encryption for all data in transit between your device and bcb88my servers;
• AES-256 encryption for personal data at rest in our databases;
• Role-based access controls ensuring that employees access only the data necessary for their specific function;
• Multi-factor authentication for all administrative access to systems holding member data;
• Regular third-party security audits and penetration testing of bcb88my infrastructure;
• Incident response procedures with defined timelines for breach notification to affected members and regulatory authorities.

8.2  Notwithstanding the above measures, no online system can guarantee absolute security. Members are encouraged to maintain strong, unique passwords for their bcb88my account and to enable two-factor authentication from the account security settings.

9.Your Data Rights

9.1  Subject to applicable law and regulatory obligations, bcb88my members have the following rights in respect of their personal data:

• Right of Access: You may request a copy of the personal data bcb88my holds about you.
• Right of Rectification: You may request correction of inaccurate personal data held in your bcb88my account.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. Note that this right is subject to our regulatory retention obligations, which may require us to retain certain data notwithstanding a deletion request.
• Right to Restriction: You may request that bcb88my restrict processing of your data in certain circumstances, for example where you contest the accuracy of the data or object to its processing.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes. You may opt out of marketing communications at any time through your account settings.

9.2  To exercise any of the above rights, contact bcb88my's support team providing your registered username and a description of the right you wish to exercise. bcb88my will respond within thirty (30) days.

10.Children's Privacy

10.1  bcb88my's Platform is strictly restricted to individuals aged 21 and above. bcb88my does not knowingly collect personal data from individuals under 21 years of age. If bcb88my becomes aware that personal data has been collected from a person under 21, we will immediately close the associated account, void any transactions, and securely delete the data.

10.2  If you have reason to believe that a person under 21 has registered with bcb88my, please contact our support team immediately.

11.International Data Transfers

11.1  bcb88my's servers and data processing infrastructure may be located in jurisdictions outside Malaysia. Where personal data is transferred internationally, bcb88my ensures that appropriate safeguards are in place — including contractual data transfer agreements consistent with applicable data protection standards — to protect your data to a standard equivalent to that provided under Malaysian data protection law.

12.Third-Party Links

12.1  The bcb88my Platform does not contain links to third-party websites. In the event that any such links are introduced in future, bcb88my will not be responsible for the privacy practices of those third-party sites, and this Privacy Policy will not apply to data collected by those sites. We recommend reviewing the privacy policy of any third-party service you access independently.

13.Changes to This Privacy Policy

13.1  bcb88my reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to members via the email address registered on their bcb88my account and/or by a prominent notice on the Platform prior to the change taking effect.

13.2  The date of the most recent revision is shown at the top of this page. Continued use of the bcb88my Platform following notification of a revised Privacy Policy constitutes acceptance of the updated terms.

14.Contact and Data Inquiries

14.1  For any privacy-related queries, data subject rights requests, or to report a suspected data security incident involving your bcb88my account, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available within your member dashboard after bcb88my Login
• Subject line: Please use "Privacy Request – [Your bcb88my Username]" for routing efficiency